AIA Privacy Policy — How Your Data Is Protected

AIA (aia.wine) takes your privacy seriously. We believe your personal information belongs to you — we only collect what's necessary to provide our services, and we protect it with the highest level of security. This Privacy Policy explains what information AIA collects, why we collect it, and how it's used.

Our Privacy Policy is built on international data protection law and GDPR principles. For users in Bangladesh, we operate in compliance with local laws and regulations. Protecting your data is not just a legal obligation for us — it's an ethical commitment.

By using the aia platform, you automatically agree to this Privacy Policy you agree to be bound by it. If you disagree with any part of this policy, please stop using the platform and contact our support team.

AIA We only collect information that is necessary to operate our services, ensure security, and meet legal obligations. We do not collect unnecessary or excessive data. A detailed breakdown of the information we may collect from you is provided below.

AIA Your personal information is used for specific, legitimate purposes only. We never use your data beyond what has been agreed upon. The key reasons we use your information are outlined below.

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Complying with KYC (Know Your Customer) requirements
• Preventing fraud, money laundering, and illegal activity
• Providing customer support and technical assistance
• Sending relevant promotions and bonus offers (with your consent)
• Improving platform security and performance
• Complying with legal obligations and regulatory directives
• Analyzing usage patterns to ensure responsible gaming

To keep your information secure AIA We apply industry-leading technical and organisational measures to protect your data. Our servers are housed in internationally certified data centres and are under 24-hour security monitoring.

• All data transmissions are secured with 256-bit SSL/TLS encryption
• Stored data is kept encrypted using AES-256 encryption
• Regular security audits are conducted on the database
• Option to enable Two-Factor Authentication (2FA) on your account
• Employee access to data is controlled and strictly need-to-know
• Users will be notified within 72 hours in the event of a data breach

Unless required by law or a regulatory authority, data may be retained for up to 5 years after account closure. After that, it is securely deleted or anonymized.

AIA never sells or rents your personal information. However, in certain circumstances, we may share limited data with trusted partners, always under strict data protection agreements.

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to process transactions
• KYC Verification Services: With certified providers for identity verification
• Legal Authorities: Under court order or government directive
• Security Partners: For cybersecurity and fraud prevention
• Auditor: During financial and regulatory audits

AIA's website and app use cookies to enhance your experience. Cookies are small text files stored on your device. We use the following types of cookies.

• Essential Cookies: For login sessions and security — disabling these may prevent the platform from functioning correctly
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand and improve platform usage (anonymized data)
• Security Cookies: To detect fraud and bot activity

You can manage or block cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

You have specific rights over your personal information. AIA We respect these rights and are ready to assist with any request you make. Your key rights are outlined below.

• Right to Access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your data under certain circumstances
• Right to Restrict Processing: Requesting restriction of data processing in certain circumstances
• Data Portability: The right to request a copy of your data in a machine-readable format
• Right to Object: Objecting to the use of your data for marketing purposes
• Right to Withdraw Consent: Withdrawing previously given consent at any time

AIA We do not serve anyone under 18 or knowingly collect data from minors. Age verification is in place at registration, and KYC verification is required in any cases where there is doubt.

If we become aware that a minor's information has been collected, the account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using AIA, please contact our support team right away.

AIA This Privacy Policy may be updated from time to time. For significant changes, we will notify you by email or platform notification at least 7 days in advance.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this page always reflects the most current version.

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated Data Privacy Team is ready to assist you.